At Ananda Yatra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide while using our website and travel services.

By accessing our website or communicating with us regarding our tour packages, you agree to the terms of this Privacy Policy.

1. Who We Are

Ananda Yatra is a senior citizen-friendly tour and travel service specializing in package tours within the Dooars and Darjeeling regions of West Bengal. Our tours are designed and managed by experienced senior citizens with the aim of providing safe, comfortable, and enjoyable travel experiences.

2. Information We Collect

We may collect the following information when you contact us, submit an enquiry, or book a tour:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Postal Address
• Emergency Contact Details
• Age (if required for tour arrangements)
• Identity details required for hotel check-in or travel purposes

Travel Information

• Preferred travel dates
• Tour package preferences
• Special requirements or assistance requests
• Room-sharing preferences

Website Information

When you visit our website, certain information may be collected automatically, including:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Date and Time of Visit

3. How We Use Your Information

We use the information collected to:

• Respond to enquiries and booking requests
• Arrange tour services and accommodations
• Communicate important tour-related information
• Provide customer support
• Improve our services and website performance
• Maintain records of bookings and payments
• Comply with legal and regulatory requirements

4. Payment Information

Ananda Yatra does not collect or process payments through its website.

Payments are accepted directly through:

• Bank Transfer
• NEFT/RTGS/IMPS
• Cheque
• Demand Draft
• Other approved offline payment methods

We do not collect, store, or process:

• Credit Card Numbers
• Debit Card Numbers
• UPI PINs
• Internet Banking Passwords
• Other sensitive financial credentials

5. Sharing of Information

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing purposes.

We may share necessary information with:

• Hotels and Homestays
• Vehicle Operators
• Local Tour Service Providers
• Government Authorities where required by law
• Emergency Services when necessary

Such sharing is limited to information required for arranging and delivering travel services.

6. Hotel and Homestay Recommendations

Ananda Yatra may recommend hotels, resorts, and homestays based on our experience and professional relationships.

We may receive referral fees or commissions from accommodation providers. Such arrangements do not increase the package price charged to our guests unless specifically stated.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies

Our website may use cookies and similar technologies to improve user experience and website functionality.

Cookies help us:

• Understand visitor preferences
• Monitor website performance
• Improve navigation and usability

You may disable cookies through your browser settings if you prefer.

9. Third-Party Websites

Our website may contain links to hotels, tourism websites, government tourism portals, or other third-party websites.

We are not responsible for the privacy practices, policies, or content of such external websites. Users are encouraged to review the privacy policies of those websites separately.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide travel services
• Maintain business records
• Comply with legal obligations
• Resolve disputes

Information that is no longer required may be securely deleted.

11. Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Updating of your contact details
• Deletion of information where legally permissible
• Withdrawal of consent for future communications

Requests may be submitted using the contact details provided below.

12. Children's Privacy

Our services are intended primarily for adults and senior citizens.

We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian.

13. Changes to This Privacy Policy

Ananda Yatra reserves the right to modify or update this Privacy Policy at any time.

Any changes will be posted on this page along with the revised effective date.

Continued use of our website or services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Ananda Yatra
Senior Citizen Friendly Tours & Travel
Dooars & Darjeeling, West Bengal

Email: anandayatra26@gmail.com
Phone: 8585091111 / 76026 24600

15. Consent

By using our website, submitting an enquiry, or booking a tour with Ananda Yatra, you consent to the collection and use of your information in accordance with this Privacy Policy.